While IT departments attempt to persuade IT directors to invest in vast and expensive computer systems to improve the flow of knowledge through their organisations, there are other ways to improve information flow, according to a leading expert.
Making socialising easy for employees is one of the best investments a company can make to tease out knowledge it doesn't know it has got. That was one of the points made by management guru Michael Earl, professor of Information Management at the London Business School, at the IT Director's Conference last weekend.
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As examples he gave British Airways' new headquarters, which is designed as a village street to encourage casual interaction, and the installation of kitchens on every floor at Reuters' head office.
This was one of six broad approaches companies need to take to maximise the capture and use of knowledge in an organisation, he said.
These six approaches are:
What conference delegates said
Some views on the IT director's role and staffing an IT department: