According to the results of AMR Research’s spending survey, the upgrade cycle is slowing down. For those pursuing upgrades, roughly half of the decisions are due to companies’ desire for new functionality, which is exactly the opposite of where most application vendors are investing today, namely, integration capabilities and technology upgrades.
Status quo technology upgrades are dead. Maintenance is one of the highest margin areas for vendors, so they try to play the support card to move customers to their newest releases.
Companies are learning that these are often empty threats and should delay upgrade decisions based on several factors.
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