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Jardine Lloyd Thompson outsources IT infrastructure to HCL

Financial services group extends IT services contract to help it further modernise its IT infrastructure globally

Financial services firm Jardine Lloyd Thompson (JLT) has penned a five-year IT services deal with Indian supplier HCL which adds an automated cloud management system to the companies’ existing IT services agreement.

JLT has been outsourcing its IT infrastructure to HCL since 2010, and the new deal will see further IT infrastructure modernisation and preparation for a company-wide hybrid cloud platform. This includes JLT harnessing an IT automation and management platform launched by HCL earlier this year.

HCL will also continue to support JLT’s service desk, which covers about 10,000 employees in 40 countries.

Under the contract, JLT will reduce its datacentre footprint by more than 50% through an all-flash storage array and cloud-based backups.

“We are now further investing in modern, agile and scalable technology to transform our infrastructure with automation capabilities,” said Conor Whelan, group CIO at JLT. “The roadmap that HCL has laid out will deliver a significant improvement on the current infrastructure provisioning model to achieve a faster and more cost–effective service, supporting enhanced times to market for business and enabling JLT to give a truly global service to our customers.”

JLT provides insurance, reinsurance and employee benefits-related advice, as well as brokerage and associated services.

The company will use HCL’s DRYiCE autonomics and orchestration service, which was launched in August. This is a suite of services, products and platforms that use artificial intelligence (AI) technology, IT automation and robotic process automation.

Whelan said that because JLT has worked with HCL for more than seven years, it has been able to create a blueprint for global consistency across its IT operations.

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