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The London Borough of Bromley has signed a two-year extension of its contract with Liberata to transform the council’s services.
The extension, which is worth up to £22m, will see the supplier continue to develop Bromley’s digital transformation programme by introducing self-service across its revenues and benefits services via its MyBromley portal.
The portal, launched last year, gives residents online access to a variety of services.
Peter Turner, finance director at the council, said Liberata would “continue to play an important role in the ongoing digital transformation of council services, while we are committed to deliver value to local people”.
Bromley has been using the supplier’s services since 2002, when it signed a seven-year deal with the company, then called CSL.
The original £50m contract saw Liberata take over IT systems and administration for frontline services such as housing benefits and council tax.
The company now supports 16 services, including finance and accounting, corporate customer services, payroll and pensions. Its contract expires in 2020.
Earlier this year, Bromley signed a £9m desktop and datacentre contract with BT as part of the pan-London framework for ICT services set up by three London councils. The framework is intended to streamline procurement processes, increase efficiency and cut costs. It is available to all 33 London boroughs.
Bromley hopes that the BT contract – which will see the supplier deliver desktop services and manage more than 350 servers – will cut costs by about 10%.
The council previously shared desktop and datacentre services with nearby Lewisham under a joint contract with Logicalis. ..........................................