Harrow Council outsources IT to Sopra Steria

London’s Harrow Council has outsourced its IT services to Sopra Steria in a deal that will see the authority upgrade its IT

London’s Harrow Council has outsourced its IT services to Sopra Steria in a deal that will see the authority upgrade its IT to enable the council’s staff and its citizens to use digital services.

The five-year deal, worth £37m, is 20% cheaper than the council's existing contract for these services.

The deal will begin in November, and will see Sopra Steria create appreticeships and offer fair pay to staff.

Councillor Graham Henson said the council needs to improve its digital capabilities. “As more of our interactions with residents are taking place online, we need to ensure we have the best possible IT system in place to help local people,” he said. 

“Sopra Steria has extensive experience of working with local authorities and a track record of delivering complex projects. This contract represents good value for residents, staff and the young people who will benefit from apprenticeships, plus a commitment to pay the London Living Wage,” said Henson.

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“We are pleased to be entering into a partnership with Harrow Council to deliver services in support of their digital transformation agenda,” said John Torrie, CEO of Sopra Steria UK. “We will provide Harrow with a flexible IT solution that can drive efficiency and improve service delivery as well as support in developing skills and employment in the local community.”

French IT services companies Steria and Sopra merged in 2014 to create a European organisation that can compete in a sector being transformed through the digitalisation of business.

The merger created a group with €3.1bn sales, 35,000 staff and customers in 24 countries. Steria is the better known brand in the UK.

In February, Gloucestershire County Council signed a five-year ICT managed service contract with Steria to support a major change to IT delivery.

Under the agreement, all staff employed at the council by incumbent supplier Capita transfered to Steria. The council expects to gain savings in excess of 25% from the contract.

The council will benefit from a flexible charging model that can flex up or down based on its demand for ICT services.

As with Harrow, Steria will invest in the local community as part of the deal. It will fund growth initiatives in the region, such as apprenticeships for local young people, business advisory seminars for local small and medium-sized enterprises, and school technology projects.

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