Glasgow Commonwealth Games ticketing gradually goes back online

Organisers take Glasgow 2014 Commonwealth Games tickets back online in phases, but reveal no details about Ticketmaster's previous IT problems

Ticket sales for the Glasgow 2014 Commonwealth Games tickets will be brought back online in phases beginning tomorrow, but organisers have revealed nothing of the IT problems that put a halt to online sales.

Glasgow 2014 Commonwealth Games online ticket sales were stopped on Tuesday last week (13 May 2014). Customers took to social media to air their grievances as some took as long as 24 hours to buy tickets.

Organisers instructed Ticketmaster to take down the site while the problems were sorted out.

Glasgow 2014 Commonwealth Games CEO, David Grevemberg, said the site was taken down because organisers want “the purchase of Commonwealth Games tickets through the Ticketmaster system to be a positive experience for all customers”.

Starting at 10am on Wednesday 21 May 2014, sales will come back online in a staggered process over three days.

Organisers said Ticketmaster had undertaken an extensive programme of investigating and testing the performance issues experienced by some customers. Computer Weekly requested details of the problems, but for now has received no response.

Chris Edmonds, chairman at Ticketmaster in the UK said: "We have been working tirelessly to ensure that we have checked, tested and tested again every component of the technical infrastructure supporting the ticketing website. 

"We are confident that all customers will have a much improved customer experience this time around.

“We are still expecting to witness very high levels of demand on the site on each day this week, so would ask all customers to be patient if they find themselves queuing. 

"Our advice to everyone would be to refrain from refreshing their screens or opening multiple browsers."

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