The latest milestone to be reached in Nationwide’s £1bn five-year IT transformation sees the launch of its mobile banking service as the project moves towards the final straight.
The building society launched its mobile banking service this month, which is built on the new internet bank which was introduced in October 2011. The app is downloadable from the Apple Store and Google Play Store and is available to Nationwide-registered internet banking customers with a supported iPhone or Android smartphone. Customers can check their balances, make payments to existing payees and transfer money between their Nationwide accounts.
This is the latest part of Nationwide’s five-year IT transformation that has already seen it roll out virtual desktops; a new mortgages platform; migrate from a 20-year-old bespoke Unisys core back-end system to off-the-shelf SAP software; move front-end systems to Microsoft; deploy data warehouses; and overhaul almost all systems related to the Legal and General insurance brand.
Nationwide will next year focus on completing the migration from Unisys to SAP, expand its banking offering from retail customers to small businesses, and concentrate on meeting industry regulations around making it easier for consumers to change banks.
Read more on Nationwide's £1bn IT programme
This year will see the end of what chief operating officer Tony Prestedge describes as the “heavy lifting” and the bank will start taking advantage of the off-the-shelf flexibility.
During the transformation project it is not just the underlying technologies that have changed. The company has also transformed its IT operation by signing strategic contracts with IT services firms and reducing its reliance on IT contractors.
In 2008, prior to the project, Nationwide did not outsource any IT. Today it works with Accenture, TCS, IBM, Computacenter and BT. The company has retained control of its IT design but has used third parties to enable it to transform while the business runs as usual.