Dyfed Powys Police has selected ICCM's service management system to improve the force's IT helpdesk services and align with the IT Infrastructure Library (ITIL) service delivery standard.
Dyfed Powys is using the e-Service Desk platform to improve users' experience of the helpdesk.
Chris Dumpleton, IS&T service desk supervisor for Dyfed Powys Police, said, "Our existing customer service and helpdesk system was unsuited to the new ITIL approach that the IT department is undertaking.
"The department's objective of achieving ITIL alignment presented the perfect opportunity to enhance the service desk, to deliver an all-encompassing and effective helpdesk service to users. The e-Service Desk ticks all the boxes and more, in terms of the superior functionality it offers."