Royal Institute of Chartered Surveyors automates record management

The Royal Institution of Chartered Surveyors (RICS) expects to save £250,000 a year

The Royal Institution of Chartered Surveyors (RICS) expects to save £250,000 a year by implementing records management software.

RICS, which regulates 12,000 surveyor firms across the UK and helps set and maintain standards in the industry, said the savings would come from automating manual processes.

The software from Autonomy Meridio is part of a case management system to improve access to information relating to cases brought against firms in the industry.

Jon Freeman, senior project manager for RICS, said, "The case management software has taken the complexity out of the regulation process and resulted in better service delivery."

The software manages and tracks all case-related documents and correspondence, including e-mails, faxes, letters and phone calls.

RICS said authorised staff members now had easy access to the most up-to-date and relevant case information from any location, enabling a quick response to queries.

In another process optimisation project earlier this year, RICS partnered with content management provider Jadu to improve the performance of its online information resource for the property industry.

The Isurv knowledge base enables property professionals to access a library of legislative, official and practical information using any web-enabled device.




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