Outsourcing firm Mitie is increasing the volume of pest control jobs it can handle by 20% with an end-to-end mobile solution from Codegate.
The Codegate "mobileworker" system is also helping to improve Mitie's business processes and reducing its operating costs.
"We chose to partner with Codegate as it demonstrated a wealth of experience in tailoring its mobileworker field service and workforce automation software to our exact requirements," said Peter Trotman, managing director of Mitie's pest control business.
"We were looking for a one-stop shop provider which could deliver all the elements of a complete mobile data solution. Key for us was that Codegate was able to further develop and integrate our legacy SQL database with its mobileworker software," said Trotman.
Mitie needed to reactively transfer knowledge and data from its main office to its remote technicians so they had instant access to information when and where they needed it.
The system provided includes mobileworker software running on Dolphin 7900 rugged mobile devices, the integration with Mitie's SQL database, and the development of a secure customer-focused web portal.
Trotman said, "The mobileworker system has helped Mitie to increase job volume by 20%, and is saving us around £15,000 a year in reduced telephone calls and postage costs.
"We have decreased distribution of materials through more efficient use of stock ordering, and the real-time data capture has reduced timesheet manipulation and increased the accurate and timely capture of chargeable extras."