There exists a number of clear benefits from the successful deployment of unified communications (UC) as part of a mobile computing strategy, yet even though a majority of companies have UC firmly on their agenda, evidence from a recent survey by Siemens Enterprise Communications has revealed a clear disconnect between those who implement and those who use UC.
The sample comprised 252 IT and telephony professionals responsible for implementing enterprise telephony systems and 254 non-IT end users of enterprise telephony systems in US enterprises with more than 2,000 employees.
The stand out trend was that there were consistent motivations for implementing UC: increased productivity and responsiveness plus more effective business processes. These were mentioned by nearly all respondents as being benefits that they expected to gain as well as being important to their company.
In all, just more than half of firms were discussing or had already implemented UC. However, only 16% of firms had actually implemented and only 14% were in the process of doing so.
The other key finding was the attitudes of workers towards UC. Two-thirds of large enterprise end users ranked their own company’s UC efforts as average at best, with 28% saying there was just a “glimmer of hope” or that they were stuck in the “dark ages.”
Firms also indicated clearly that they expect UC to throw up a number of challenges in deployment. The most frequently mentioned in the survey were that implementing UC was an “all or nothing” process or involved ripping up and replacing existing infrastructures. Security issues and the need for proprietary software were also cited as challenges.
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