SAP user group denies CEO dismissal is linked to enterprise support

The Americas SAP User Group (ASUG) has denied that its decision to dismiss its chief executive is linked toSAP'scontroversial enterprise support plans.

The Americas SAP User Group (ASUG) has denied that its decision to dismiss its chief executive is linked toSAP'scontroversial enterprise support plans.

The ASUG board said in a statement that it had released Steve Strout from his duties, but gave no reason for its action.

The board said Strout had been "instrumental in moving ASUG forward in multiple areas", but it felt it necessary to "pursue new executive leadership."

Mike O'Dell, ASUG chairman, said it was an "internal decision" and speculation that the move is linked to SAP's enterprise support is incorrect.

Most SAP user groups have been sharply critical ofSAP's plan to move all end-users onto a single, more expensive enterprise support programme from January.

However, Strout's more moderate line on the issue has led to speculation this was somehow connected to his dismissal.

In response to pressure from user groups, SAP has agreed to set up key performance indicators (KPIs) for enterprise support, and after January further cost increases will depend on meeting those KPIs.

The KPIs are to be set up and monitored jointly by SAP and the SAP User Group Executive Network (SUGEN).

The ASUG board said it will continue to work with SUGEN on the KPI initiative.

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