Senior managers’ personal IT problems stretch IT departments

Senior management are the worst offenders when it comes to using up IT's time in dealing with personal technology problems and requests.

Half of IT...

Senior management are the worst offenders when it comes to using up IT's time in dealing with personal technology problems and requests.

Half of IT managers spend at least 10% of their time on personal IT queries in the office, with the worst culprits being senior managers, says research from Sunrise Software.

According to the research among IT managers, 50% of those questioned said the majority of personal requests came from board members and senior management, with another 40% saying requests most frequently came from middle management.

Personal use of email, phones, storage space, and instant messaging was causing headaches for IT support as a result.

Sunrise said 10% of IT managers questioned spent at least a quarter of their time dealing with personal IT requests at work.

The research also revealed that almost a quarter (21%) of IT managers said instant messaging technology was increasingly being used for non-professional purposes, including spreading office gossip and, in some cases, even impersonating colleagues.

"Businesses seem to worry solely about Facebook, but they're ignoring the bigger problems around instant messaging," said Tom Weston, executive chairman at Sunrise. "For starters, there's usually no audit trail when it comes to IM, which, unlike email, makes it hard to track who said what to whom. That's before you start on the problems it causes for IT."

European firms accept more personal IT in the workplace >>




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