Birmingham City Council and Places for People boost service with mobile technology

Birmingham City Council and housing and development organisation Places for People are seeking to improve the services they offer their customers through mobile services.

Birmingham City Council and housing and development organisation Places for People are seeking to improve the services they offer their customers through mobile services.

At Places for People, the new system, provided by Northgate, will provide about 1,000 housing officers across the country with the ability to report maintenance requests on the spot, answer queries immediately, and help residents with completing housing application forms or amending payment schedules in their own homes.

Staff will also benefit through reduced travel and the ability to work from home through removing the need to collect and return case files.

As part of its wider transformation programme, Service Birmingham also chosen Northgate for mobile services across the city.

The service will be used primarily by Birmingham's housing department to find more innovative ways of delivering services that benefit both employees and citizens.

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