Alzheimer’s Society trials unified communications to boost productivity

The Alzheimer's Society is trialling a unified communications system as part of its attempt to increase productivity.

The Alzheimer's Society is trialling a unified communications system as part of its attempt to increase productivity.

The system under trial has been provided by NEC Philips Unified Solutions. It incorporates Microsoft's Office Communications Server (OCS) and Live Meeting, as well as NEC Philips' IP telephony and contact centre technology.

It is designed to help the Alzheimer's Society streamline business processes by improving the reachability and presence information of staff. This information is invaluable in helping to route the large number of in-bound telephone calls around the organisation to the appropriate person.

The Alzheimer's Society is merging its two London Head office buildings to a new head office site which is currently under refurbishment. The creation of a new site led the charity to consider a new communications infrastructure.

Upon successful completion of the trial, the charity plans to roll out unified communications across its 250 branches and up to 1,400 staff nationwide.

Phil Shoesmith, the charity's head of IT said, "We expect to reap numerous benefits from unified communications. Improved staff connectivity and enhanced presence information will have a very positive impact on business productivity and efficiency."

He said, "Given that we have more than 200 members of staff in our head office and numerous regional sites, the ability to find out at a glance which member of staff is available to take a call is invaluable in speeding up the decision making process and handling calls."

By incorporating Microsoft Office Live Meeting, the charity also plans to revolutionise its training sessions by running live broadcasts for delegates to attend remotely.




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