The travel booking company part owned by airlines AirFrance, Lufthansa and Iberia, has implemented a strategy to manage telecommunications costs as part of a wider strategy to lower the cost of running its global network, which connects to airlines, travel agents and hotels to its global reservation system.
Speaking at the Burton Group Catalyst conference earlier today, Heinrich Hauser, technical manager at Amadeus, said, "I do not recall any time telecommunications companies have made a mistake which has been in our favour."
To better deal with billing mistakes, Heinrich has replaced billing based on Excel spreadsheets and the Microsoft Access database with a fully automated process, which provides electronic processing of Amadeus' telecommunications bills, covering all its network data, voice and mobile phone costs. Through this system, telecommunications bills from the network and telco provider are sent electronically directly to the billing system.
The savings forms part of the company's wider plans to migrate from legacy IBM networks to IP-based communications and network connectivity.
Through this strategy the company is now planning to provide kiosk-based services at airports to support e-ticketing for airline passengers.