"We spent considerable time doing manual checks as we did not have a clear view of existing servers and relationships between the hardware, the applications on them, and the network infrastructure," said Simon Gilhooly, head of global technical systems at Linklaters.
The firm said it chose Tideway Foundation from Tideway Systems because, unlike competing products, it did not require any existing server monitoring and network management systems to be replaced or the installation of software agents throughout the network.
"Agentless tools do not install anything on servers and clients, making them easier and faster to implement. It also enables them to cover more of the infrastructure, including previously unknown servers, because you cannot install an agent on a server you do not know you have," said Gilhooly.
Linklaters had relied on spreadsheets filled in manually by IT teams to get an overview of the infrastructure. The mapping tool allows it see exactly what hardware is deployed and pinpoint the cause of incidents quickly, said Gilhooly.