Social landlord Housing Hartlepool has signed an IT services deal with Northgate Information Systems to improve its repairs service.
Northgate is providing an IT managed service, including a 24-hour repair line, which residents can use to report any repairs required.
Catherine Purdy, chief executive of Housing Hartlepool, said, “Northgate has provided us with comprehensive ICT management and support. This ensures that we can focus our resources where they are needed most, and empowers staff to improve and provide services that are valued by the local community.
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“There has been a vast improvement in the service that our staff have been able to provide for residents, and the new 24-hour repair line provides our residents with a convenient, reliable and beneficial service.”
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