Inadequate user training 'lies at heart of IT failures'

Inadequate user training is often the root cause of IT project failures, said the chair of the British Computer Society Information and Technology Training Specialist Group (I&TTSG) at the group's launch meeting in March.

Inadequate user training is often the root cause of IT project failures, said the chair of the British Computer Society Information and Technology Training Specialist Group (I&TTSG) at the group's launch meeting in March.

Jooli Atkins, speaking in her role as chair of the I&TTSG, said, "High-profile project failures often occur because users' training needs are not considered early enough, and trainers are not involved sufficiently.

"One reason for this is that IT professionals do not see IT trainers as part of the same profession."

Atkins has 25 years' experience in the IT industry and runs a training company. She established the I&TTSG to help raise the profile of training in IT and to provide a resource for the industry on training.

"It could also become a place where BCS members go when they need advice on training. Another reason to set up this group is to support BCS members who work in IT training. The aim is for the group to offer a forum for debate and discussion among the training profession," said Atkins.

The group aims to achieve close links with the Institute of IT Training (IITT). Atkins is a member of the IITT and sees herself as ideally placed to offer advice on training to IT professionals.

The group plans to hold regular meetings, with guest speakers exploring the issues surrounding IT training. The first is planned for 14 June and will be held at the BCS London office. The talk will be delivered by Rob Impey from consultancy firm the Business Brain.

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