Durham fire service boosts IT performance with Actuate

County Durham and Darlington Fire & Rescue Service is deploying the Actuate Performancesoft Suite to underpin its performance management strategies.

County Durham and Darlington Fire & Rescue Service is deploying the Actuate Performancesoft Suite to underpin its performance management strategies.

It will implement the Actuate Performancesoft Views and Actuate Performancesoft Track components.

The fire service wanted a solution that could maintain performance measurement information as well as communicate strategy across the organisation.

“To ensure we were engaging all parts of our organisation in our performance management framework it was essential that in the future, all staff could relate to the representations of our organisational strategy to identify how their contributions help us to achieve our goals,” said Keith Lazarri, performance improvement manager at County Durham and Darlington Fire & Rescue Service.

“The Views component scored very highly in our selection process against these additional measures, because of its user friendly interfaces and the ability to develop and customise our own frameworks within the technology.

“This will help us to translate the [local] authority’s plans in a way our staff can easily identify with, and help them to contribute to the achievement of our core aims and the development of a sustainable performance culture.”

The Track component enables users to follow through and maintain targets once performance management issues have been identified.

South Yorks fire service warms to performance management >>

Actuate acquires Performancesoft for better reporting >>

Silverjet airline deploys web performance management system >>

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