Comms in concert for Royal Albert Hall

The Royal Albert Hall is embarking on a major project to boost its customer contact systems.

With strategic consultant Sabio, the London arts venue will design a new contact centre model and use next-generation telephony to underpin the project.

The systems will serve 800,000-plus customers a year.

The project is part of a wider development programme under way at the venue, involving some 30 separate projects to improve facilities for performers and the public.