Barclaycard closes Manchester call centre and moves work to India

Barclaycard is to close its Manchester call centre with the loss of 600 jobs, and move most of the work to India to cut costs.

Barclaycard is to close its Manchester call centre with the loss of 600 jobs, and move most of the work to India to cut costs.

Union Amicus has condemned the move. Amicus official Steve Pantak said, “At a time of increasing pressure on all staff in Barclaycard we believe it to be totally inappropriate for this large and highly profitable employer to be announcing closures and job losses. We have made our opposition to these moves very clear to the bank.”

But the union seems to have accepted that the call centre will close this summer as planned. It is now concentrating on getting jobless staff re-deployed in the Barclays group.

Pantak said, “We believe that with such a large presence in the north-west, Barclays should be able to accommodate all those staff who are displaced but wish to remain with them. We will be pushing the bank hard to achieve this outcome.”

Profits at Barclaycard have dipped recently in comparison with other parts of the group, and the bank now wants to shave costs by moving the call centre work to India and elsewhere.

Most of the jobs will move to Delhi and Mumbai, and a number of others will move to another Barclays call centre in Teesside.

Last week, Lloyds TSB said it would close its Indian call centre and instead rely on its 10 UK call centres. Lloyds TSB said new voice response technology had reduced the number of calls to actual staff, meaning the call “overflow” operation in India was no longer needed.

Lloyds TSB shuts Indian call centre

Offshoring offers greater IT flexibility, says Norwich Union

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