Standard Chartered signs deal to improve payments service

Standard Chartered Bank has selected Pegasystems’ Smart Investigate system to improve customer service in relation to payments processing.

Standard Chartered Bank has selected Pegasystems’ Smart Investigate  system to improve customer service in relation to payments processing.

The Smart Investigate framework is built on Pegasystems' SmartBPM suite of rules-driven business process management tools.

The bank will use the software to minimise payment transaction errors and to support fast and consistent follow-up investigations, providing better service to its customers. The installation will provide Standard Chartered with a fully automated, end-to-end process.

Earlier this month, Standard Chartered moved to adopt a range of Swift services to support its transaction banking strategy. The bank will roll out SwiftNet Cash Reporting, Exceptions and Investigations, Trade Services Utility, Proxy Voting and SwiftNet Funds and extend the use of SwiftNet to its corporate clients.


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