Mumbai bombs may disrupt offshored services

The explosions that killed more than 180 and injured more that 700 people in Mumbai on Tuesday evening may cause problems for British businesses that run back-office operations and call centres from the Indian financial capital today (12 July).

The explosions that killed more than 180 and injured more that 700 people in Mumbai on Tuesday evening may cause problems for British businesses that run back-office operations and call centres from the Indian financial capital today (12 July).

But people who have helped companies set up operations in the city were quick to say that the terrible events would not stop offshoring.

Morgan Chambers’ chief operating officer Phil Morris said, “Most of the outsourcing businesses are outside the area where the bombs went off. The terrorists could not physically damage the places where business is done. I think everyone will go to work – there’s plenty of resilience in people in India – but what this will create is a huge number of travel difficulties and a lot of delay.”

Gartner’s research vice president Simon Mingay said the tragic events should serve as a warning to organisations that have or intend to offshore parts of their operations.

Too often, he said, organisations are “sloppy when examining the business continuity and disaster recovery plans of their service providers. They must not accept bland reassurances that the service providers plans will work.”


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