Organisations are increasingly using business process management suites linked with service oriented architectures to drive efficiencies, according to a Forrester Research report.
The technologies enable businesses to respond more quickly to new requirements, while providing more visibility and control over business processes, it said.
Forrester Research principal analyst Ken Vollmer said the technologies complement each other well, resulting in more powerful systems than either could provide on its own.
He said the emergence of standards such as BPel, XPDL and BPNM has helped with this.
"These standards are making it possible for BPM products to support a model-driven approach to process improvements that can be significantly more agile than earlier methods. At the same time, improvements in SOA-based repository technology are facilitating the storage of business meta data in a common location, where it is easier to share, reuse, and modify without affecting applications," said Vollmer.
BPM tools enable real-time end-user process monitoring, allowing problems to be corrected more quickly. Several BPM products allow end-users to change business rules on the fly, without having to involve IT. And business personnel can obtain more direct control over the design, monitoring, and optimisation of core operations, said the report.
For its report Forrester examined systems from more than 20 suppliers, including BEA, Fuego, IBM, Microsoft, Oracle, SAP, Sun, Tibco and webMethods.