IT heads ‘under-used and ignored’

More than half of UK IT managers in medium-sized firms are under-used, a study has revealed.

More than half of UK IT managers in medium-sized firms are under-used, a study has revealed.

The research, commissioned by LSI Business Solutions, found that IT departments could deliver more effective working practices that could aid the business, but only if communication between management and the IT department was improved.
 
The survey questioned 100 UK IT managers of companies with between 250 and 750 employees. It found that IT needed to be more strategic and progressive and not just a function; that IT managers were overlooked and even ignored; and that management needed to resource IT  properly to ensure effectiveness.

Most IT managers report to an IT director or executive, the survey revealed. Forty-five per cent of respondents said they spent most of their time building the company’s IT capabilities, but 25% said they spent most of their time troubleshooting.

Many spent their time problem solving, and 13% spent too much time fire fighting, making them feel undervalued. The report said, “The ‘under-valued’ issue is further exacerbated by IT managers’ comments that their recommendations are sometimes ignored by the board. Almost 40% of the IT managers polled have recommended a technology product that the board has subsequently failed to implement.”

Some 42% of IT managers felt that this may have been for financial reasons, but 26% thought that it was down to the board not understanding what technology could do for the company.

Read more on IT for small and medium-sized enterprises (SME)

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