More than half of UK IT managers in medium-sized businesses are under-used, according to a survey carried out on behalf of LSI Business Solutions.
The research found that IT departments could deliver more effective working practices that could aid the business, but only if communication was improved between management and the IT department.
The survey, conducted in November 2005, polled 100 UK IT managers working in medium-sized companies with between 250 and 750 employees.
It found that IT needs to be more strategic and progressive, rather than just a function; that IT managers are overlooked and even ignored; and that management needs to resource IT departments properly to ensure overall effectiveness.
Most IT managers reported to an IT director or executive, respondents reported.
Forty five percent of IT managers spent most of their time building the company’s IT capabilities, but 25% spent most of their time trouble-shooting. Many spent their time problem solving, and 13% spent most of their day fire-fighting, leaving them feel undervalued.
“The under-valued issue is further exacerbated when IT managers commented that their recommendations are sometimes ignored by the board. Almost 40% of the IT managers polled have recommended a technology product that the board has subsequently failed to implement,” the report said.
About 42% of IT managers felt that this may have been for financial reasons, but 26% thought hat it was down to board members failing to understand what technology could do for the company.