Intel move could cut PC support costs

Most new PC desktops running Intel processors will feature hardware-based management technology designed to reduce desk- top support costs by the end of 2006.

Most new PC desktops running Intel processors will feature hardware-based management technology designed to reduce desk- top support costs by the end of 2006.

Intel's Averill management platform, available on desktop and notebook PCs from mid-2006, is being supported by major outsourcing suppliers Atos Origin, Capgemini and EDS.

Averill is designed to enable IT administrators to manage a PC remotely, even if it is switched off or the operating system is corrupted.

Intel believes Averill will significantly reduce the burden of desktop PC management. Gordon Graylish, director of marketing at Intel, said among the benefits was the ability to stop an infected PC from flooding the corporate network with virus traffic.

"We will have circuit breaker technology which will allow users to heuristically manage a client PC." With this technology,  it would be possible to isolate the rogue PC instantly and automatically, said Graylish.

"The most enthusiastic customers for this technology are the IT outsourcers, including Atos Origin, Capgemini and EDS," he said. However, organisations that have outsourced their desktop support may find their contracts are too rigid for them to benefit directly from the cost savings the technology promises.

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