Reuters rolls out VoIP system for 3,000 staff at Canary Wharf HQ

Reuters has installed an IP network in its new London headquarters that will allow staff to make voice over IP calls while moving around the office environment.

Reuters has installed an IP network in its new London headquarters that will allow staff to make voice over IP calls while moving around the office environment.

Staff at the business information and news provider will also benefit from a unified messaging system, integrating their voice and e-mail messages, when they move to the firm's new offices in Canary Wharf over the summer.

The secure Cisco-based system, which carries data, voice and video, was designed by Affiniti, a communications integrator created from the merger of Kingston Communications Business Services, Omnetica and Technica. It supports 3,000 users and is part of Reuters' Fast Forward business transformation programme.

Steve Burke, IT workstream head for the project, said, "We now have a fully integrated, high-performance, flexible infrastructure that will underpin our business requirements now and in the future.

"Reuters is looking to adopt IP telephony as a global standard, using this migration as a template for future deployments."

Wireless roaming using IP phones allows staff to work anywhere in the building, encouraging a more integrated working culture, said Burke. Unified messaging lets staff pick up voice and e-mail messages from the same place and access a global employee directory of 16,000 staff from their IP handsets. 

Affiniti will support the infrastructure with on-site engineers and remote monitoring.

The network could provide an important boost to Reuters' IT credibility. Last October, financial firms in Europe were left without key data on market prices for 10 hours after a power failure in one of Reuter's datacentres.

And in 2002 Reuters suffered an embarrassing IT failure when about half of its information terminals, which supply vital financial data to stock markets around the world, went down.

Read more on Voice networking and VoIP

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close