Deutsche Bank has signed a five-year deal with service provider Getronics, to provide IT service desk and desktop services.
The contract is worth £55m-£80m and covers 24,000 Deutsche Bank employees primarily based in the US and UK. It also expands on Getronics' current three-year relationship with the bank, providing services for Deutsche Bank's remote users.
Getronics said it already has assets and infrastructure in place in 30 countries in which Deutsche Bank operates, and can deliver services in 60 more.
Deutsche Bank will begin to move desktop services from IBM Global Services over to Getronics this month, with full service delivery starting in November 2005.
The bank is a major user of Citrix-based thin clients and servers, and said in October 2004 it planned to cut the number of PCs it owns by adopting more thin clients and back-end servers.
At the time, Henry Fieglein, Deutsche Bank’s director of global architecture, said thin clients are easier to maintain than PCs, and said. “We are moving towards a total instant office.”
Fieglein added that in future Deutsche Bank employees will access not only applications, but also other desktop functions such as voicemail via their thin clients.
Kevin Roche, Getronics vice-chairman of the board of management and executive vice-president for Americas, said, “Over a third of our business is in financial services, which brings an even broader depth of experience to our knowledge of Deutsche Bank's specific environment and needs. Since our remote global infrastructure is already in place, it is an easy and natural step for us to expand the services we already provide.”