Hackers are focusing on voice over IP (VoIP) services, looking for new ways to steal information or disrupt services, analysts have warned.
Consultancy and systems integration firm BearingPoint has warned that while broadband operators are promoting VoIP as a way to increase revenue, some are neglecting security features.
Operators must pay more attention to security problems if they are to gain the level of trust and reliability that users associate with traditional telephone services, the consultancy argues.
BearingPoint managing director Fred Hoffman said, “To sustain the projected growth in VoIP use, service providers will be expected to live up to the service standards set by legacy telephone services.
“A window of opportunity does exist for providers if they revisit deployed networks and systems and define policies and strategies for new systems before deployment. They must believe in ‘defense in depth’.”
VoIP providers should be trying to match traditional telephone standards, including a guarantee that calls cannot be intercepted or modified by malicious third parties, round-the-clock availability of 999 emergency services and a guarantee of service availability and quality of service, the white paper says.