Orange Customer Fact Sheet
Lewis Silkin Solicitors (LSS) is a commercial law firm with offices in London and Oxford. It was established over fifty years ago and has expertise in diverse legal practises such as property, sports and construction. LSS has 43 partners and employs 250 staff.
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Lawyers and key staff at LSS were required to constantly juggle the diverse demands of their clients, their cases and the business whilst being on the road travelling between courts, the office and client premises. Jan Durant, Head of IT at LSS, provided a mobile solution to deliver flexible working opportunities for staff. With anytime, anywhere access to emails, the solution allowed staff to deliver excellent client service and access corporate information when out of the office. However, poor customer service and high mobile related costs from her existing operator forced her to reconsider her options.
LSS opted to partner with Orange. They required a cost effective, affordable and scaleable mobile solution that could be installed with a minimum of fuss. To this end LSS chose the Orange Blackberry solution. Currently 50 LSS staff use the devices to help them stay in touch with their colleagues and clients. Orange BlackBerry email solution enables Lewis Silkin’s partners and employees to stay connected to company email and attachments, calendars and address books when out of the office.
Since moving to Orange, LSS has reduced its mobile data expenditure by around £1,000 a month. With simple fixed cost pricing, Orange provided LSS with a low risk solution that is easy to budget for. Orange, recognising the set up cost implications for small businesses, took time to understand LSS’ business and built a simple, scaleable bespoke mobile solution that is beneficial to everyone in the company. The solution was effective enough to have enhanced and improved the company’s business performance.
“The customer care, service and support that Orange has demonstrated is second to none. Our Orange account business manager has a real understanding of our needs and recommends solutions that are specifically designed to help us improve our business performance. This can only be achieved because they work in complete tandem with our goals and needs. I would recommend Orange to any business looking to forge a relationship with a reliable and attentive mobile partner. The customer care for Orange business customers is exemplary,” says Jan Durant, Head of IT, Lewis Silkin Solicitors
Blackberry Wireless Handheld™
Orange offers the Blackberry Wireless Handheld™ as part of its extensive mobile device portfolio. Getting started requires a simple installation of a BlackBerry Enterprise Server™ at the customer site that enables secure mobile access over Orange’s GPRS network.
“In the fast-moving legal world, it is vital to keep in-touch with colleagues and customers. The Orange BlackBerry email solution is a valuable tool for to enable better customer contact and provides the opportunity for customers to improve business performance,” says Shaun Orpen, marketing director, Business Solutions, Orange
For further information on BlackBerry from Orange and Orange Business Solutions, please see www.orange.co.uk/business
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