Services until the fat lady sings

English National Opera (ENO) is using hSo to deliver cost savings, quality of service and business continuity to its...

English National Opera (ENO) is using hSo to deliver cost savings, quality of service and business continuity to its communications.

ENO’s relationship with hSo includes adopting the supplier’s fully-managed voice over IP system Voice+, and ENO has also selected hSo's data back-up and recovery solution, hSo Vault.

More than 250 ENO users, spread across three main central London sites - with many users also working from home - have created a huge demand within ENO for ongoing data support and daily back-up.

HSo Vault provides a managed, online remote backup service for corporate data that will be encrypted before being transferred to the hSo data centre. 

Replacing a legacy, on-site, tape system, the hSo Vault will provide ENO with a faster, more sophisticated and resilient way of managing its data resources.

Robert Childs, ENO’s head of IT, says, “We fully expect hSo’s innovative voice and data solutions to enable us to reduce our monthly costs and present us with a fully scaleable and manageable solution that integrates perfectly with our own business growth objectives.”

Voice+ is targeted at single and multi-site organisations and, say the makers, aims to reduce running costs from a resilient call delivery platform that connects directly to the customer’s existing PBX using standard PBX connections.

It aims to give mobile workforces instant, remote access to all of their personal organisation tools, including e-mail and diary functions.

This article was part of Computer Weekly's managed services business channel, sponsored by Computacenter.

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