Many companies that lost communications due to the BT cabling fire in Manchester two weeks ago could have avoided problems if they had spent more money on building resilience into their telecom connections, according to industry experts.
As Computer Weekly went to press the fire service had not issued its report on the cause of the fire, and therefore BT said it was not in a position to announce its compensation plan to customers.
Those affected as a result of more than 130,000 phone lines going down have been asked to record when their service was hit and at what time they returned to normal.
Mike Mikkelsen, managing consultant at business continuity company Redan International said businesses could have built resilience into their connectivity by investing in one of BT's premium business continuity packages, which would have given them a better chance of re-routing traffic through other cables.
Communications Management Association director general David Harrington said, "The Manchester fire is a reminder of the importance of buying diversity - diversity in supplier, in routing and in supporting functions such as power supply."