Poor software quality hits the bottom line

Poor software damages a company's public image and has a negative impact on turnover and staff productivity according to new...

Poor software damages a company's public image and has a negative impact on turnover and staff productivity according to new research from analyst company IDC in conjunction with Mercury Interactive.

The survey of 450 IT directors across UK, Germany and France found 73% saying their company had suffered major faults with their IT systems.

Lack of quality in software had a direct impact on business performance, the IT directors said, with 36% believing IT failure led to "considerable reduction in turnover".

Some 43% said poor software quality led to a substantial drop in staff productivity and 45% believed poor software quality damaged the company's image among clients and prospective clients.

The most likely software fault experienced by the IT directors surveyed was a slowdown in the application (63% of respondents). But the IT directors admitted they had experienced more serious errors such as problems with functionality (59%), application unavailability ie crashes (38%) and improper representation of business processes in applications (19%).

The survey also highlighted the problems of implementing business goals within an IT strategy. While UK IT directors had a strategy to align IT with the business, 63% felt they were being held back because of difficulties their management colleagues had in grasping the constraints and challenges faced by IT departments.

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