Oracle extends limited support for 10.7 suite

Oracle is to give users of version 10.7 of its applications suite limited support for another year after the 30 June cut-off date...

Oracle is to give users of version 10.7 of its applications suite limited support for another year after the 30 June cut-off date for general support.

The "Extended Support" offer is limited to known issues only, but will give users time to upgrade, Oracle said.

Customers will be able to download patches and get telephone support on existing issues only. There will be no new program updates, fixes, maintenance releases or functionality releases.

Extended Support is provided at no additional charge to customers who maintain support contracts for the relevant licences.

The offer is the result of a request by the Oracle Applications Users Group (OAUG), which has already succeeded in getting full support for 10.7 extended twice.

The OAUG said the offer "adequately addresses" the issues and concerns of the user community, but noted that Oracle is doing nothing more than it would normally when ending support for a software version.

OAUG vice-president Tim Butler said, "There is some confusion as to the definition of Extended Support.

"Extended Support is not an extension of the de-support date, but rather the normal process that Oracle goes through at the end of the product lifecycle for a specific release level."

By June, Oracle will have supported 10.7 for seven years and the successor to the product will have been out for five years. Nevertheless, some 2,300 of Oracle's 13,000 applications customers still use 10.7, according to recent Oracle numbers.

Butler said the OAUG had no objection to Oracle discontinuing of support for 10.7.

"Through our efforts Oracle has extended the de-support date to 30 June 2003. Based on Oracle's efforts in quality and stability with the 11i platform, the OAUG remains comfortable with that date," Butler said.

Version 11i, also called the E-Business Suite, was launched in May 2000 and about 5,200 of Oracle's applications customers now run that version. A further 1,600 users have started to make the switch. Some 3,500 customers are on other versions of 11.

www.oracle.com/support/supportfaq.html

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