Nationwide’s integration challenge

Nationwide is bracing itself for the systems integration challenge posed by its planned merger with Portman Building Society.

Nationwide is bracing itself for the systems integration challenge posed by its planned merger with Portman Building Society.

The merger plan was unveiled last week and, assuming the support of Portman’s members, is expected to go through by September 2007.

Arthur Amos, head of IT planning and governance at Nationwide, said it was too early to say exactly how the integration of the societies’ systems would take place.

“There is considerable work to be done in planning the details. This process will evolve over the coming months,” he said.

Mette Ahorlu, research manager at IDC, said one of the major challenges Nationwide faced was the integration of its Portrait CRM platform and back-office systems. On the plus side, both Nationwide and Portman are heavy Microsoft users.


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This was last published in September 2006

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