ITIL knows best

The latest analysis, opinion and news covering the ITIL IT services management framework.

Over the past 15 years, the IT services management framework ITIL has been adopted by enterprises from all market sectors across the globe as the basis for their service management solutions.

IT chiefs are increasingly using and adapting ITIL to promote best practice and improve business processes, as well as implementing it to help meet compliance obligations.

Catch up on the latest analysis, opinion and news here.

On time, on budget. Police get it cracked 

White paper: ITIL for the small and mid-sized business

A new ITIL for the integration age

Compliance drives IT training

Making best practice work for you

How to make ITIL work for your company


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