IT helpdesk software will only meet basic requirements

Can we use our IT helpdesk software implementation to support our external customers as well?

John Ragsdale

You can manage IT helpdesk trouble ticketing using customer relationship management (CRM) software designed for external customers with a minimum of customisations, but IT helpdesk tools should not be used for external customer support unless the functional requirements are for basic incident tracking and there are no plans for enterprise CRM (marketing, sales, service) down the road.

Click here to read this report >>

www.gigaweb.com

This was last published in April 2003

How edge computing differs from decentralized computing

Edge computing isn't about sticking servers and storage in a branch location. Learn the critical differences between edge and ...

Facebook's Libra project -- why enterprises should prepare

Facebook's foray into cryptocurrency is setting off alarm bells in government and finance circles. The question is how could the ...

Ransomware attacks: How to get the upper hand

Ransomware attacks are on the rise. Can organizations play like Radiohead and refuse to pay? The answer from security experts is ...

SearchSecurity

5 best practices to choose the right email security software

Examine the five best practices and most important criteria for evaluating email security software products and deploying them in...

BlueKeep blues: More than 800,000 systems still unpatched

Despite alerts from Microsoft and the U.S. government, more than 800,000 online systems have yet to patch the Windows RDP ...

Claroty extends platform to include IoT device security

Claroty has upgraded Continuous Threat Detection to include support for IoT device security, keeping pace with the proliferation ...

SearchNetworking

Why did operator NFV adoption lag so much?

NFV adoption was hampered by high costs and deployment issues, according to one industry insider. Also, learn about the latest on...

AT&T-Microsoft deal secures use of 5G wireless, Azure cloud

The latest AT&T-Microsoft partnership announcement lacked details for buyers of enterprise products and services but gave a big ...

Learn about the top networking certifications for telecom

Use this expert advice to wade through myriad telecom certifications and pinpoint the top networking certifications for the ...

SearchDataCenter

3 ways to benefit from open source infrastructure

Using open source infrastructure can reduce operating costs and streamline upgrades, but it's important to weigh the pros and ...

IBM mainframes face competitive pressures inside and out

IBM's mainframe business continues to be under pressure from cloud-based competitors, and perhaps even its own Power server. ...

Linux features beyond server management

Due to its open source nature, Linux is constantly gaining new capabilities. Here's a look at some common use cases and features.

SearchDataManagement

Snowflake product VP expounds on data warehouse for the cloud

In this Q&A, Christian Kleinerman, vice president of product development at cloud data warehouse vendor Snowflake, talks about ...

RavenDB Cloud automates database management

RavenDB's managed cloud database service, RavenDB Cloud, intends to automate security processes, reduce overhead and cater to ...

Big data containers gain wider appeal in system deployments

This handbook examines the use of Docker containers in Kubernetes clusters to run big data systems and offers insight on ...

Read more on Operating systems software

Start the conversation

0 comments

Register

Login

Forgot your password?

Your password has been sent to:

Please create a username to comment.