IT departments failing mobile workers

Mobile staff feel 'let down' by support they receive

IT departments are struggling to cope with the groundswell of business users wanting to work remotely.

Over half the mobile workers in a Citrix-sponsored survey feel let down by the support they receive from their IT team and 69% want better communication with IT staff.

Even though the work/life benefits make flexible working a seductive idea, Citrix UK and Ireland managing director Richard Jackson calls for better investment in the associated technology – and the security – to make it a reality. “Employers need to invest at the grass roots, making sure their IT team have the resources to provide the backup that mobile workers need,” he says.

The basic security implications of mobile working are also highlighted in a joint study by Orange and the Institute of Chartered Accountants in England & Wales.

While an overwhelming 79% of the survey respondents welcome the productivity gains of the use of mobile data services over phones, laptops and PDAs, many are concerned about theft. An unlucky 4% of companies had lost 50 mobile devices in the last year.

“With 700,000 mobile phones lost in the UK last year alone, there are fears that the adoption of smartphones – with all the corporate data they give access to – heralds a new generation of security threats that could put entire companies at risk,” says Clive Richardson, director of products at Orange Business Services.

Read more on IT risk management