At its HP Software Forum in Seattle, USA, this week, Hewlett-Packard said the emphasis of the software will change, allowing customers to scale IT operations from an infrastructure provider to a service provider paradigm.
Patty Azarello, vice-president and general manager of HP's Software Global Business Unit said the software would focus on managing processes, software, and hardware based upon service-level objectives and business needs rather than events.
HP is looking to move OpenView away from the framework model of system management, said Azarello. "Managing Web services is about managing and understanding all of the [application and infrastructure] things that impact that Web service."
"Tivoli and CA [Computer Associates International] are talking, but a framework concept does not work at all in a Web services environment, and we see them trying to downplay that, " she added.
Dennis Drogseth, vice-president for analyst firm Enterprise Management Associates belives HP holds a distinctive advantage over CA, IBM/Tivoli, and BMC Software in terms of managing Web services.
"HP is probably the most mature in moving down this [Web services] path. It's been re-architecting longer, and addressing service-level management in various ways longer," said Drogseth.
Drogseth believes managing Web serices involves an entirely new approach to IT management. "It [involves a] shift in how management products will be built and how IT organisations approach [management] software."
Gartner research director Debra Curtis said HP was using its management portfolio to heed users' desire for better communications between IT managers and business managers through its ServiceDesk integration. This practice would prove paramount for complex distributed enterprise problem prioritisation and resolution, she said.
"We need to get IT managers up out of their 'stovepipes' - instead of managing a particular technology, [they need to look at] the entire end-to-end process," she said.
Although HP is now pushing Web services management, according to a new report by research firm IDC, IBM may have the inside track to produce this new breed of service management solutions. The report says IBM, backed by its Tivoli software division, is the leader in the systems operations software industry based upon worldwide revenue market share.
The IDC report tabulated market share for 2001 in three areas: job scheduling, output management, and change and configuration management.
Also, growth forecasts offered through 2006 are included for Mainframe, Linux, and Windows operating environments and four global geographical environments. IBM representatives touted IBM's tight Web services development and WebSphere ties - as well as considerable financial resources - upon Tivoli products at its Planet Tivoli end-user conference earlier this month.