Child Support Agency IT in crisis

The public spending watchdog the National Audit Office has published a damning indictment of the Child Support Agency and its procurement of IT systems.

The public spending watchdog the National Audit Office has published a damning indictment of the Child Support Agency and its procurement of IT systems.

 

The report confirmed ministers’ statements that the agency in its current state is not fit for purpose.

 

Many of the agency’s problems were the result of the complex rules for child support that it had to administer. The main features of the reforms were the introduction of new rules for child support and a simplified calculation for maintenance, supported by a new IT system and a substantial business restructuring.

 

Computer Weekly has tracked the mounting difficulties facing the project in a series of articles.

 

Staff entered false data to get around CSA controls >>

 

Inadequate training, poor communication and IT problems are to blame, say CSA staff >>

 

CSA: Data migration is a major problem >>

 

MPs say management style not just technology to blame for CSA debacle >>

 

CSA IT passed Gateway Reviews despite no fall-back plan >>

This was last published in June 2006

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