Case study: Newport City Homes maximizes staff productivity

As a registered social landlord, Newport City Homes provides housing to those in need in Newport, working with the public through its Neighbourhood Offices and the Resident Service Center.

As a registered social landlord, Newport City Homes provides housing to those in need in Newport, working with the public through its Neighbourhood Offices and the Resident Service Center.

Its teams include neighbourhood housing officers and administrative teams, who work directly with those with housing needs both in the office and in their community, plus contact center based Resident Service Advisors who provide a front-line service for NCH, handling incoming telephone enquiries.

NCH was an early adopter of Microsoft Office Communicator 2007, dispensing with the traditional form of PBX telephony in favour of a Unified Communications (UC) solution, to enhance productivity and facilitate a collaborative working environment.

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