Something is wrong with the outsourcing industry. Despite double-digit growth, providers are facing lower profits, shorter contracts, and unhappy customers. And very few $100 million deals signed today will generate the expected revenues five years into the contract.
The fundamental problem? Many work to a 30-year old business model based on inflexibility that doesn’t account for the predictable patterns of technology adoption and deployment that every company goes through.
The solution? Forrester proposes a new outsourcing business model — Adaptive Sourcing — comprised of flexible contracts, pricing, and service delivery that adapts over time to customer needs and expectations.
Click here to find out how Adaptive Sourcing will transform the entire outsourcing industry — if vendors have the foresight and courage to adopt it.