Bolton Council joins up children’s services with Liquidlogic Protocol system


Bolton Council joins up children’s services with Liquidlogic Protocol system

Kathleen Hall

Bolton Council has integrated its children's systems to enable social workers to view records over multiple platforms using Liquidlogic's Protocol Integrated Children's System (ICS).

The system is also integrated with Bolton's educational management system, Capita One, to provide a multi-agency link for the council. More than 100,000 children's assessments have been migrated from the council's legacy system to ICS.

Paul Rankin, IT manager at Bolton Council, said: "This exercise will prove invaluable to the council in ensuring continuity of support without practitioners repeating vital assessment work which has been carried out previously. More than two million case notes have also been brought in from our previous system, which again ensures our efficiency level is maximised within children's services."

Bolton Council says it was responding to concerns of social workers that the existing ICS was not user friendly. The council found that social workers' time was being duplicated, which restricted the amount of time they were able to spend working with children and their families.

The main migration challenge was ascertaining which fields from the legacy system fitted best with the new Protocol system, says Rankin. The migration is part of a wider long-term vision for collaboration, so that Bolton has the future capacity to scale and integrate with a variety of other systems, such as finance, he adds.

Photo by Bec Parsons

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