Mobile workforce management technology meets Olympics challenge


Mobile workforce management technology meets Olympics challenge

Antony Savvas

Olympics telecoms provider China Netcom Group Corporation (CNC) is protecting the games' communications with mobile workforce management technology from ClickSoftware.

CNC is using ClickSoftware's ClickSchedule and ClickAnalyze mobile workforce management software to ensure maximum uptime for critical telecoms for athletes, coaches, venue organisers, the media and millions of spectators.

More than 1,000 field technicians are being supported by ClickSoftware management software. ClickSchedule automatically schedules technicians based on many variables, including specialised skill sets, venue security passes, location and job urgency, to ensure they complete a fix, installation or maintenance work to keep services running smoothly.

Managers at the Beijing Olympics Telecommunications Control Center are using ClickAnalyze to review everything from response to repair times, to best determine overall service efficiency and make changes where necessary.

ClickSoftware reseller Xiangmin Technology deployed the software and manages its operation on-site at the control centre.

"The pressure to deliver a gold medal service during a global event such as the Olympics is intense," said Zheng Yang, general manager of Xiangmin. "So we've had ClickSchedule and ClickAnalyze deployed and rigorously tested since the beginning of the year.

"The software has met or exceeded expectations, and we believe it will continue to do so throughout the Olympics."

Following the event organisers' theme of a "Green Olympics," CNC China will be able to use the hardware and software running ClickSchedule and ClickAnalyze to optimise its field workforce after the games end.

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