Jack Creamer, McDonald's VP of IT for restaurants, said, "McDonald's and Torex have a history of collaboration on restaurant ordering technology. In the past this included purchasing Torex's NewPOS-POS software licenses for use in McDonald's restaurants in multiple countries.
"The working relationship with Torex has evolved, and going forward McDonald's and Torex will be developing the POS software independently to meet each company's own needs."
Richard Goodall, a former Torex reseller, said the development was the best deal for both McDonald's and Torex. "McDonald's was the only user of NewPOS and kept Torex so busy with development that it didn't really have time to service anyone else. This deal allows them both to pursue their goals," he said.
Torex acquired NewPOS when it bought its developer, Sao Paulo-based Savista, in April 2006. McDonald's was the only NewPOS user. Torus was taken over by the private equity firms Cerberus and General Atlantic in June 2007.
Torex chairman Mike Greenough said McDonald's had some 13,000 restaurants using NewPOS. The new arrangement will see NewPOS implemented throughout the chain's 34,000 outlets, he said.
Greenough said Torex will continue to develop NewPOS for global restaurant chains. He said it is the only epos system that allows such firms to consolidate control of operations across the entire estate from the till through the back office systems and back to the outlet within two to three hours.
He said Torex had "stressed-tested" the system by simulating 50,000 fast-food outlets. He said there were "about 50" potential customers for NewPOS, but another 50 to 100 medium-sized chains, mostly in the US could benefit from it.
Torex customers include Haagen Dazs, Roadchef (Costa Coffee franchises), Servex, Sea France, DFDS Seaways Caffé Nero and Lego theme parks. Industry observers added Torex had been talking to Starbucks about NewPOS for three years.