FremantleMedia, the company behind ITV's X-Factor, has signed a five-year IT services contract with Computacenter to reduce operational costs and improve the availability of its IT infrastructure.
Under the multi-million pound desktop and server outsourcing contract, Computacenter Services will manage FremantleMedia's 1,600 desktops and laptops and 100-plus servers as well as providing IT support to its 1,200 staff in the UK.
Adam Seaman, Operations Manager for FremantleMedia, said, "By partnering with Computacenter Services, we expect to be able to increase the availability and scalability of our infrastructure, which will help ensure our staff have access to the IT systems they need to make and distribute new television programmes."
FremantleMedia will be using Computacenter Services' shared facilities to provide continuous monitoring of servers located in France, Germany, Australia and the US. These servers are used to support the production of UK television shows such as The X Factor, The Apprentice, The Bill, Pop Idol and Grand Designs.
The contract includes on-site hardware and software maintenance, system installations, asset tracking, proactive remote server and infrastructure management and IT procurement. As part of the agreement, five members of staff from FremantleMedia have been transferred to Computacenter Services under Tupe regulations.
FremantleMedia has also transferred its Service Desk operation to Computacenter's Support Services Centre, which will handle up to 1,900 user queries a month.