In the next few years outsourcing contracts worth billions of pounds will be let or re-tendered. The decision to outsource is fundamental to an organisation’s strategy and business model, so how do you get it right?
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Public sector faces outsourcing capacity problems
Business focus needed as basic IT skills move offshore, says report
Offshoring offers greater IT flexibility, says Norwich Union
Unilever outsources global firewalls to BT
Business alignment with a spark
It's about more than just money
Aviva takes back 5,000 Indian BPO staff
Innovation is the main attraction
Bankrupt airline outsources IT
Prudential awards £40m BPO contract