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Microsoft restructures support programme

Microsoft has restructured the support programme for its older products to provide better back-up to users migrating to new versions.

The software giant said the overhaul of its support for legacy products was the result of six months’ evaluation and feedback from users.

The new Custom Support Agreement offers users an option to extend coverage for their legacy systems while they are in the process of migration.

A new pricing structure has been introduced so businesses pay for support only for those machines running older Microsoft products, rather than a flat rate charge.

The overhaul is designed to offer more control over the speed and timing of migrations, so users can make migration decisions in line with their business and financial requirements.

The revised support package includes problem resolution for legacy products, security hotfixes for bugs rated critical or important and access to a database of security and non-security hotfixes produced earlier in the product’s life.


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